Having a customer fall ill with food poisoning after visiting your food business is not an outcome anyone would like but, unfortunately, it does happen.
It is reassuring to know that confirmed food poisoning outbreaks are relatively rare; however allegations of food poisoning are most definitely not. ‘Trial by social media’ can seriously affect a business’s reputation if allegations of food poisoning are made, particularly if the company is not seen to be investigating the allegations fully.
At STS, we can assist you in the management of handling all allegations of food poisoning. We help reduce the pressure on you and your business by conducting full and detailed investigations. Our team of specialists will contact the individuals who have made the allegation, taking full histories in order to build as full a picture to what has happened as possible. We will visit your premises if required and, in the case of confirmed outbreaks, help you liaise with enforcement officers enabling you to be compliant and, ultimately, remain open.
Our Simply Safe Net compliance tool is used to gather information from you relating to any outbreaks or allegations. We then take this information, analyse it and interpret the details provided in great detail before making direct contact with you and the persons who have made the allegations and become ill.
It is easy to make an allegation and, often they are unsubstantiated. By taking the time to conduct an in depth investigation, we can help you close out any allegations quickly and reach a solution that is to yours and your customer’s satisfaction.
For more information on how we can help you with any food poisoning and outbreak controls, contact us today on 01252 728 300.