No business wants to receive food complaints, however we believe they can be an important learning tool for all companies. That’s why our food complaint investigations service has proven to be an invaluable tool for many food businesses over the years.
If you are ever unfortunate enough to receive a food complaint against your business, how you respond and deal with any food complaints can have more of an impact on your business – either positive or negative – than the initial complaint itself.
Here at STS Solutions we believe that investigating any food complaints will only serve to help you and your supplier base to improve. It is important to find out and understand what went wrong, and what needs to be done to prevent similar food complaints from happening again in the future.
By thoroughly investigating any food complaints you are ensuring that your company is compliant with your food safety management system and therefore reduces the potential for any environmental health enforcement issues which may be caused by repeated food complaints.
If you need help with undertaking food complaints investigations at your business, we are here to help.
Our compliance tool, Simply Safe Net, is your first port of call for food complaint investigations and reporting, providing complaint submission forms and detailed analytics of all food complaints submitted.
We can also help investigate every food complaint, liaising directly with your suppliers in order to gain an understanding of what went wrong, and where improvements can be made.
Our team of experts will use their knowledge and experience to conduct food complaint investigations and help identify sources of food contamination within your premises and provide you with comprehensive food complaint investigations to prevent incidents of food complaints from recurring.
For more information about STS Solutions food complaint investigations service or our award winning range of food management systems, food safety services, e-learning courses and training programmes, contact a member of our support team today on 01252 728 300 or complete the contact form and we’d be happy to get back to you.